I need a letter award from my disability,

Hi good morning my question is, I need a letter award from my disability, information needed to verified amount receiving, I’m selling my house and they asked for this letter, I just had that letter and because I started to move all my things in boxes and they are in the storage. I can’t go to my social security account because is been blocked from me getting in several times so I gave up and decided to call,,,;Ooops I was in both way waiting for the phone and writing to e-mail; Its ok I spoke with a nice Lady by phone who answer my question patience and from my part I gave her a 10*Star her name is Lanfair, I’m a survey person