I made a account to get my award letter but it’s not working.

Q) I made a account to get my award letter but it’s not working.
A) The benefit verification letter, sometimes called a “benefits letter,” or a “Social Security award letter,” serves as proof of your retirement, disability, Supplemental Security Income (SSI), or Medicare benefits. It also serves as proof that you have applied for benefits or that you have never received Social Security benefits or SSI.
To get your benefits letter:
1 Sign in to or Create a
my Social Security account.
2 Select the blue Replacement Documents link on
the right side of the screen.
3 Select Get a Benefit Verification Letter
and customize your letter to suit your needs.
4 Select Apply to Letter when you’re finished.
5 Print your letter by selecting Print Now or save it
by selecting Save a Copy. Close the pop-up box
when you’re done!
IF you are having difficulty with your Social Security Account please call the SCA at 1-800-772-1213
OK I DONT KNOW IF I CAN ASK THIS QUESTION HERE BUT I WILL TRY. I HAVE RECENTLY BEEN PLACED IN A NURSING HOME. I HAVE APPLIED FOR MEDICAID AND NEED A VERIFICATION OF INCOME LETTER. I CANT POSSIBLY COME TO YOUR OFFICE SO IS IT POSSIBLE TO GET ONE FAXED TO ME HERE AT THE NURSING HOME?