HomeSocial SecurityMy direct express card expired how do I get another one my SSI benefits is on the card
My direct express card expired how do I get another one my SSI benefits is on the card
March 17, 2023
Q) My direct express card expired how do I get another one my SSI benefits is on the card but the card expired.
A) I’m sorry to hear that. You can call the Direct Express card toll-free Customer Service Department number on the back of your card to order a replacement card. A customer service representative will assist you to order a replacement card. You are allowed one free replacement card each year12. Unfortunately, you cannot order a replacement Direct Express card online3.
To get a new Direct Express card, you can also call the Direct Express customer service hotline at 1-888-741-1115. The representative will assist you in ordering a new card.
You will need to provide your Social Security number, your old card number (if available), and your personal information to verify your identity. You may also be asked to provide your mailing address and contact information.
Once your request for a new card is approved, you should receive it in the mail within 7-10 business days. You can activate your new card by calling the Direct Express customer service hotline or by visiting their website at http://www.usdirectexpress.com