Do you have a Question about Social Security?

I understand that you are having problems with a Social Security caseworker and would like to file a complaint. Here are the steps on how to file a complaint:

Call the Social Security Administration (SSA) at 1-800-772-1213. Choose option 1 for English or option 2 for Spanish.
Tell the person you speak with that you would like to file a complaint against a Social Security caseworker.
The person will ask you for some basic information, such as your name, the caseworker’s name, and the date of the incident.
The person will then transfer you to the Office of Civil Rights and Equal Opportunity (OCRE).
The OCRE will investigate your complaint and take appropriate action.
To find out how many complaints a caseworker has against them and any disciplinary actions, you can request a copy of their personnel file. You can do this by writing to the SSA at the following address:

Social Security Administration Office of the Inspector General 1111 Constitution Avenue, NW Washington, DC 20250

In your letter, be sure to include the caseworker’s name and your contact information. You should also be prepared to provide a copy of your son’s Social Security card.

The SSA will review your request and determine whether to release the personnel file. If they do release the file, it will contain information about the caseworker’s complaints and disciplinary actions.

I hope this information is helpful. Please let me know if you have any other questions.