Your Name (Can Be Anonymous): Caroline Fous
Your Experience: My father passed away 11/6 and my mother is the beneficiary. She received the benefit letter which stated her benefit will be discontinued & she will receive my fathers. His payments were $1486 per month and her amount would now be $1591. On 12/3 she received $1486. This is incorrect and my sister who has Power of Attorney went to the office. The supervisor would not speak with her even with the POA and said our mother has to appear in person. Our mother has Alzheimers, can barely walk and is REQUIRED to appear???? We have POA so why can’t this mistake be corrected??? This is YOUR mistake and my mother is suffering the loss due to your ineptitude. Why can’t she be represented by my sister with the POA??????? Horrible people.
Time: December 4, 2015 at 2:32 pm
Your Social Security Office City: Long Island City
Your Social Security Office State: New York
Your Wait Time: –