Your Name (Can Be Anonymous): Dorina M…
Your Experience: I am writing today regarding my experience at the Brooklyn NY office on 17th ave. I recently moved to PA, so that’s why my local office reflects a PA one.
Before I moved to PA, I visited the 17th ave Social security office to apply for retirement benefits. On August 26th, I met with Mrs. W**g. After having received all of the necessary information and scanning or copying the documents to my file, Mrs. W**g informed me that I was missing one piece of information. Even with this information missing, Mrs. W**g informed me that she would open a file for my application. She told me that I should bring the missing piece of info to my local SSA office, once I move to PA, which was that same week. I did just as she told me but unfortunately there was no record of my paperwork or application for retirement. I called and spoke to Mrs W**g during the second week of November. Once she opened up my record, she remembered me. I asked her if she could help me and she quickly answered “I told you, you moved, you don’t belong here anymore.” Before I could ask her anything else, she abruptly hung up the phone.
Please know that I understand that the SSA office is very busy, but surely this behavior is not called for. Could she not have stated the information a little more professionally? Mrs. W**g was very rude and abrupt and needs to be spoken to regarding her attitude.
Your Social Security Office City: Easton
Your Social Security Office State: PA
Your Wait Time: 25 min