How do I file a complaint against a social security caseworker? This individual stopped my son’s (who is 47 yrs old and suffers from severe down syndrome) benefits..
Q) 1. How do I file a complaint against a social security caseworker? This individual stopped my son’s (who is 47 yrs old and suffers from severe down syndrome) benefits because of a stock account that is linked to my bank which has his name on th he account. This caseworker didn’t do any type of investigation but rather took minimal evidence and made a decision to stop benefits. This has caused myself and my son to fall behind on bills. She never answers her phone, will not call me back regardless of how many voicemails I leave her. I want to know how to find out how many complaints she has against her and any disciplinarianies?
A) I understand that you are having problems with a Social Security caseworker and would like to file a complaint. Here are the steps on how to file a complaint:
- Call the Social Security Administration (SSA) at 1-800-772-1213. Choose option 1 for English or option 2 for Spanish.
- Tell the person you speak with that you would like to file a complaint against a Social Security caseworker.
- The person will ask you for some basic information, such as your name, the caseworker’s name, and the date of the incident.
- The person will then transfer you to the Office of Civil Rights and Equal Opportunity (OCRE).
- The OCRE will investigate your complaint and take appropriate action.
To find out how many complaints a caseworker has against them and any disciplinary actions, you can request a copy of their personnel file. You can do this by writing to the SSA at the following address:
Social Security Administration Office of the Inspector General 1111 Constitution Avenue, NW Washington, DC 20250
In your letter, be sure to include the caseworker’s name and your contact information. You should also be prepared to provide a copy of your son’s Social Security card.
The SSA will review your request and determine whether to release the personnel file. If they do release the file, it will contain information about the caseworker’s complaints and disciplinary actions.
I hope this information is helpful. Please let me know if you have any other questions.
I understand how frustrating and unfair it must be to have your SSI benefits cut off, especially when you feel you’ve provided all the requested information. It’s important to remember that there are procedures in place to review and appeal decisions made by the Social Security Administration (SSA). Here are some steps you can take:
1. Understand the reason for the cut-off:
Review the notice you received from the SSA: It should explain the reason for the suspension of your benefits and any specific documentation they require.
Contact your caseworker: If something is unclear or you have questions, reach out to your caseworker for clarification.
2. Appeal the decision:
If you believe the decision to cut off your benefits was made in error, you have the right to appeal. You can do this online, by mail, or in person at a local SSA office.
Gather evidence: Provide any additional documentation that supports your claim, such as bank statements, receipts, or any other documents that demonstrate your financial situation and eligibility for SSI benefits.
Request a hearing: You can request a hearing before an Administrative Law Judge (ALJ) who will review your case and make a final decision.
3. Seek legal assistance:
Consider contacting a legal aid organization or an attorney specializing in Social Security law. They can help you understand your rights, navigate the appeals process, and advocate for your case.
4. Stay informed and connected:
The National Organization of SSI Recipients (NOSSR) is a great resource for information and support for SSI recipients. They offer a website, hotline, and local chapters that can provide guidance and assistance.
Additional tips:
Keep copies of all communication and documentation: This is crucial for your records and any future appeals.
Be patient and persistent: The appeals process can take time, so be prepared to follow through and pursue your claim.
Remember, you have the right to due process and to appeal decisions made by the SSA. Don’t hesitate to seek help and advocate for yourself.
I understand that this is a difficult situation, and I hope this information helps you navigate the process and get your benefits reinstated.